Shipping policy

RETURN & REFUND POLICY

Returns
We accept returns for items purchased on our online store, provided they meet our return conditions.

Upon receiving your order, please inspect the items within 7 days of delivery for the following:
- Any damage or defects on the item(s)
- Any discrepancies with your order

If your order arrives defective or incorrect
If you are contacting us regarding a product defect, please attach a clear photo showing the affected area.

If the item is damaged, defective, or incorrect:
We will offer an exchange for the same item or a full return. If a replacement item is unavailable due to stock limitations, a return and refund will be processed.

If you wish to return an item for personal reasons (Customer Convenience)
For returns or exchanges requested due to customer convenience, shipping fees will be the customer's responsibility.

Please review the following guidelines by scenario:

1. If the item differs from your expectations:
→ We will accept a return.

2. If the size does not fit:
→ We will offer an exchange. (If a replacement size is unavailable due to stock limitations, a return and refund will be processed).

3. If you accidentally purchased the wrong color:
→ We will offer an exchange. (If a replacement color is unavailable due to stock limitations, a return and refund will be processed).

HOW TO RETURN
Please submit your return or exchange request within 7 days of receiving your item(s).
To apply, please contact us at contact@cotelac.co.jp. We will then provide you with the return shipping address.

When returning the item, please ensure that the delivery note (included in your package) and the original price tag remain attached to the item.

Non-Returnable Items / Conditions
We cannot accept returns or exchanges in the following cases:

Sale items (If you receive a defective sale item, please contact us).
Items that have been used or worn
Items purchased at physical stores or websites other than the official Cotélac online store